LATI-TUDE Travel

Booking & Cancellation Policy

LATI-TUDE Travel journeys require advance planning and coordination with accommodations, transportation providers, safari operators, guides, activities, and other travel service providers. Reservations and financial commitments may need to be made well before a journey begins.

Because these arrangements are made specifically for each traveler and may involve non-refundable commitments, LATI-TUDE Travel maintains the following booking and cancellation policy.

1. Booking Your Journey

LATI-TUDE Travel journeys require advance planning and coordination with accommodations, transportation providers, safari operators, guides, activities, and other travel service providers. Reservations and financial commitments may need to be made well before a journey begins.

LATI-TUDE Travel coordinates travel arrangements using independent accommodations, transportation providers, safari operators, guides, activity providers, and other local service providers. The specific services included in a journey are provided by the applicable service providers identified or arranged by LATI-TUDE Travel. LATI-TUDE Travel does not itself operate every travel service included in a journey.

Because arrangements are made specifically for each traveler and may involve advance commitments to third-party providers, LATI-TUDE Travel maintains the following booking, payment, and cancellation policy.

1. Booking Your Journey

A journey is not confirmed until LATI-TUDE Travel has accepted the booking, received the required payment, and completed the necessary booking documentation.

The applicable payment schedule and deadlines will be provided with the booking confirmation for the selected journey.

For journeys booked more than 90 days before departure, the standard payment schedule is:

Initial Booking Payment — 30%

Due upon booking confirmation.

Second Payment — 30%

Due 90 days before departure.

Final Payment — 40%

Due 45 days before departure.

Full Payment Option

Travelers may elect to pay the full journey price at the time of booking rather than use the installment payment schedule.

For bookings made within 90 days of departure, an accelerated payment schedule applies:

Bookings made 46–90 days before departure

60% of the total journey price is due at booking, with the remaining 40% due 45 days before departure.

Bookings made 45 days or less before departure

100% of the total journey price is due at booking.

All payment deadlines are based on the scheduled departure date for the selected journey. Payment amounts and applicable deadlines will be stated on the traveler's booking confirmation and payment request.

Upon confirmation of the booking and receipt of the required payment, LATI-TUDE Travel may begin coordinating and securing accommodations, transportation, local services, reservations, itinerary planning, and other arrangements associated with the selected journey.

Except where a refund, credit, or other remedy is expressly provided by the applicable Booking Agreement or required by applicable law, payments are non-refundable once received.

2. Payment Deadlines and Booking Status

Travelers are responsible for making all required payments by the deadlines stated in their booking confirmation.

Failure to make a required payment by the applicable deadline may result in cancellation of the booking.

LATI-TUDE Travel is not obligated to continue holding accommodations, transportation, activities, reservations, or other arrangements after a payment deadline has passed.

Any payments already received remain non-refundable, subject to the applicable Booking Agreement and applicable law.

A payment deadline may not be extended unless LATI-TUDE Travel agrees to an extension in writing. Any approved extension does not alter the non-refundable nature of payments already received.

3. Traveler Cancellation

If a traveler cancels a journey for any reason, payments already made to LATI-TUDE Travel are non-refundable, except where a refund, credit, or other remedy is expressly provided by the applicable Booking Agreement or required by applicable law.

Traveler cancellation includes cancellation resulting from, but not limited to:

  • Illness or injury

  • Personal or family circumstances

  • Change of plans

  • Missed or delayed flights

  • Changes in employment

  • Financial circumstances

  • Weather-related travel disruption

  • Failure to obtain required travel documents

  • Failure to meet applicable entry requirements

  • Failure to obtain required medical or emergency evacuation coverage

  • Any other circumstance affecting the traveler's ability or decision to travel

LATI-TUDE Travel's non-refundable cancellation policy applies because travel arrangements may be made specifically for the traveler and may involve advance financial commitments to independent third-party travel service providers.

Travelers who wish to protect themselves against the financial consequences of cancellation or interruption should obtain appropriate trip cancellation and interruption insurance before travel.

4. Non-Refundable Payments

Payments made toward a LATI-TUDE Travel journey are non-refundable once received, except where a refund, credit, or other remedy is expressly provided by the applicable Booking Agreement or required by applicable law.

LATI-TUDE Travel may make advance financial commitments to accommodations, transportation providers, safari operators, guides, activities, local service providers, reservations, and other travel arrangements.

These commitments may be made specifically for the traveler and may be subject to cancellation terms imposed by the applicable third-party provider.

A traveler cancellation does not automatically entitle the traveler to recover amounts that LATI-TUDE Travel has committed toward the traveler's journey.

The non-refundable nature of payments applies regardless of whether a traveler later chooses or is unable to travel, subject to the applicable Booking Agreement and applicable law.

5. Changes to Your Journey

LATI-TUDE Travel makes reasonable efforts to operate each journey as described. However, itineraries may require reasonable changes because of availability, weather, transportation schedules, operational requirements, safety considerations, government requirements, or other circumstances affecting the journey.

When reasonably possible, LATI-TUDE Travel will provide an alternative of comparable nature and quality.

Changes to an individual accommodation, transportation arrangement, activity, guide, service provider, or other component do not automatically create a right to a refund.

If a significant portion of a journey cannot be provided, LATI-TUDE Travel will communicate the circumstances and available options to the affected traveler.

Any refund, credit, alternative arrangement, or other remedy available in connection with a significant itinerary change will be determined according to the circumstances, the applicable Booking Agreement, the terms applicable to the affected travel services, and applicable law.

6. Travel Service Providers and Local Partners

LATI-TUDE Travel coordinates journeys using independent accommodations, transportation providers, safari operators, guides, activities, and other travel service providers and local operating partners.

These providers are responsible for performing the services they provide in accordance with their respective operations, qualifications, licenses, permits, and applicable local requirements.

LATI-TUDE Travel may arrange services directly or through these independent providers and partners.

If a particular provider or service becomes unavailable, LATI-TUDE Travel may arrange a comparable alternative when reasonably possible.

The unavailability or substitution of a particular provider, accommodation, vehicle, guide, activity, or other individual service does not automatically entitle the traveler to a refund.

7. LATI-TUDE Travel Presence During a Journey

On select itineraries, LATI-TUDE Travel personnel may be present during portions of a journey to provide traveler support, coordination, communication, and liaison assistance.

When present, LATI-TUDE Travel personnel do not replace the independent local guides, drivers, safari operators, activity providers, or other service providers responsible for delivering the applicable travel services.

The presence of LATI-TUDE Travel personnel does not change the independent nature of the local service providers or make LATI-TUDE Travel the operator of services performed by those providers.

8. Cancellation or Significant Changes by LATI-TUDE Travel

LATI-TUDE Travel makes reasonable efforts to operate each scheduled journey as planned.

If LATI-TUDE Travel must cancel a journey before departure, or if circumstances require a significant change to the journey, LATI-TUDE Travel will communicate the situation and available options to affected travelers.

Depending on the circumstances, available options may include:

  • An alternative departure date

  • A comparable alternative journey

  • A modification to the itinerary

  • A credit or other arrangement

  • A refund or other remedy where provided by the applicable Booking Agreement or required by applicable law

Any refund, credit, alternative arrangement, or other remedy offered or required in connection with a cancellation or significant change by LATI-TUDE Travel will be determined according to the circumstances, the applicable Booking Agreement, the terms applicable to affected travel services, and applicable law.

LATI-TUDE Travel does not guarantee that every amount paid to third-party travel service providers will be recoverable. However, the availability or non-refundability of amounts paid by LATI-TUDE Travel to third-party providers does not, by itself, determine the traveler's rights under the applicable Booking Agreement or applicable law.

9. Circumstances Beyond Our Control

Travel may be affected by circumstances beyond the reasonable control of LATI-TUDE Travel or its travel service providers.

These may include:

  • Natural disasters

  • Severe weather

  • Government actions or restrictions

  • Civil unrest

  • Transportation disruptions

  • Airport closures

  • Public health emergencies

  • Political or security events

  • Acts of nature

  • Other extraordinary circumstances that make travel or performance of the itinerary impossible, unsafe, or impracticable

LATI-TUDE Travel will make reasonable efforts to assist travelers and modify arrangements when practical and appropriate.

Circumstances beyond the reasonable control of LATI-TUDE Travel do not automatically create a right to a refund.

Any available refund, credit, alternative arrangement, or other remedy will be determined according to the applicable Booking Agreement, the circumstances involved, applicable third-party terms, and applicable law.

Travelers are strongly encouraged to obtain trip cancellation and interruption insurance that may provide protection for covered circumstances.

10. Travel Insurance

Travel insurance is not included in the price of the journey and is not required by LATI-TUDE Travel.

However, LATI-TUDE Travel strongly recommends that travelers obtain appropriate trip cancellation and interruption insurance.

Travel insurance may provide protection for covered circumstances including:

  • Trip cancellation

  • Trip interruption

  • Travel delays

  • Lost or delayed baggage

  • Certain medical expenses

  • Other covered travel-related losses

Travelers who choose not to purchase trip cancellation and interruption insurance accept responsibility for financial losses resulting from cancellation, interruption, delay, or other circumstances that are not otherwise recoverable.

Insurance coverage, eligibility, exclusions, limits, claims, and reimbursement decisions are determined solely by the traveler's insurance provider. LATI-TUDE Travel does not guarantee that any particular loss or circumstance will be covered by an insurance policy.

11. Required Medical and Emergency Evacuation Coverage

Appropriate medical and emergency evacuation coverage is required for all LATI-TUDE Travel guests.

Travelers are responsible for obtaining coverage that applies to Tanzania and all destinations included in their itinerary and remains valid for the full duration of the journey.

Coverage should provide appropriate protection for emergency medical treatment and emergency medical evacuation.

Travelers are responsible for reviewing their policy carefully to confirm that the coverage meets their individual circumstances and the requirements of the journey.

Additional information is provided on the LATI-TUDE Travel Medical & Travel Insurance Requirements page.

12. Traveler Responsibilities

Travelers are responsible for:

  • Providing accurate traveler information

  • Maintaining a valid passport

  • Obtaining required visas and travel documents

  • Meeting applicable entry requirements

  • Obtaining required medical and emergency evacuation coverage

  • Reviewing recommended trip cancellation and interruption insurance options

  • Meeting all payment deadlines

  • Informing LATI-TUDE Travel of relevant dietary, accessibility, or other travel requirements

  • Following reasonable safety and operational instructions during the journey

Failure to meet these responsibilities does not create a right to a refund.

13. Travel Documents and Entry Requirements

Travelers are responsible for ensuring that they possess all travel documents required for their journey, including a valid passport, visas, permits, health documentation, and any other documents required by applicable authorities.

Entry requirements may change. Travelers should verify current requirements with the appropriate government authorities and other official sources before departure.

LATI-TUDE Travel may provide general travel information, but travelers remain responsible for determining and satisfying the requirements applicable to their individual circumstances.

Failure to obtain or maintain required travel documents or meet applicable entry requirements does not create a right to a refund, subject to the applicable Booking Agreement and applicable law.

14. Personal Expenses and Excluded Costs

Unless specifically stated as included in the selected journey or booking confirmation, travelers are responsible for their own personal expenses and other costs not included in the journey price.

These may include airfare to and from Tanzania, personal purchases, optional activities, alcoholic beverages, certain meals or beverages, baggage fees, visa fees, travel insurance, medical expenses, and other incidental expenses.

The inclusions and exclusions applicable to a specific journey will be provided in the applicable journey description, booking confirmation, and Booking Agreement.

15. Acknowledgment of Payment and Cancellation Terms

By making a payment toward a LATI-TUDE Travel journey, the traveler acknowledges that:

  • The applicable payment schedule and deadlines have been provided or made available to the traveler.

  • Payments are non-refundable once received, subject to the applicable Booking Agreement and applicable law.

  • LATI-TUDE Travel may make advance financial commitments to independent third-party travel service providers to arrange the journey.

  • Some travel arrangements may not be recoverable if the traveler cancels.

  • Trip cancellation and interruption insurance is strongly recommended.

  • Required medical and emergency evacuation coverage must be obtained by the traveler.

  • The traveler is responsible for understanding the terms, limitations, exclusions, and requirements of any insurance policy they purchase.

  • The traveler is responsible for meeting all payment, documentation, entry, and other requirements applicable to the journey.

16. Booking Agreement

This Booking & Cancellation Policy provides a general overview of LATI-TUDE Travel's booking, payment, cancellation, insurance, and itinerary-change practices.

The LATI-TUDE Travel Booking Agreement contains the complete terms and conditions governing the traveler's booking, including additional provisions concerning:

  • The role of LATI-TUDE Travel

  • Independent travel service providers and local operating partners

  • Traveler responsibilities

  • Assumption of travel-related risks

  • Liability and limitations of liability

  • Itinerary changes and substitutions

  • Circumstances beyond the control of LATI-TUDE Travel

  • Cancellation and payment obligations

  • Dispute resolution

  • Governing law

  • Other applicable terms and conditions

Travelers will be required to review and accept the Booking Agreement before completing their booking and payment process.

If there is any conflict between this Booking & Cancellation Policy and the applicable Booking Agreement, the terms of the Booking Agreement will govern to the extent stated therein and subject to applicable law.

17. Questions Before Booking

Travelers are encouraged to review the applicable journey information, payment schedule, inclusions, requirements, insurance information, and Booking Agreement and to ask questions before making a payment.

By proceeding with a booking and making the required payment, the traveler acknowledges that they have had an opportunity to review the applicable booking terms and understand the payment and cancellation provisions described above.

LATI-TUDE Travel recommends that travelers consider their individual circumstances, travel needs, and insurance options before making a non-refundable payment.

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